Terms & Conditions
PRODUCT DESCRIPTIONS AND PRICES
Every effort is made to ensure that prices shown are accurate at the time y=
place your order. If an error is found, Joe Hughes International Ltd will
inform you as soon as possible and offer you the option of reconfirming your
order at the correct price, or cancelling.
All items are offered subject to availability. If on receipt of your order,=
item(s) you have ordered are not in stock, Joe Hughes International Ltd will
inform you as soon as possible, giving you the option to have them placed on
back-order for dispatch when returned to stock. If you decline this option,=
reduction in payment equal to the value of the out of stock items will be m=
OUT OF STOCK ITEMS
Sometimes, items are, for a variety of reasons, temporarily out of stock. I=
product you have ordered is out of stock, we tell you about the problem,
dispatch the rest of your order as normal, and place the out of stock item =
back order. We try to estimate when new stocks will arrive and always give =
the option of cancelling either the whole order or simply the out of stock
item, if you would prefer not to wait. If you do opt to await new stock
arriving, we would debit your card for the whole of the original order, plu=
and packing charges, on dispatch of the part order. The out of stock item w=
be forwarded to you immediately it becomes available, without further shipp=
All prices on this website are subject to VAT, this is currently charged at
20%. Goods exported to non-EC countries will not be charged VAT. If you are=
EC customer with a VAT number, please contact us in the first instance so t=
we can recalculate your sale and refund the cost of the VAT, a VAT invoice =
be provided with your goods.
You have the right to cancel your order with us, in accordance with Consumer
Protection (Distance Selling) Regulations 2000. The period in which you hav=
exercise that right, by law is 14 days, however Joe Hughes International Lt=
allow 28 days beginning after your goods are received. The unused goods, as
sold including any offer/free item(s) received in conjunction with the retu=
item(s) must be returned, at the customer’s expense, in the original =
within the 28 days of notice to cancel. We reserve the right to have the go=
inspected by a technician prior to replacement or refund. The above complim=
your statutory rights, which remain unaffected.
In the unlikely event your order is damaged in transit please contact us
immediately on 01332 769578. Please retain the original package for returni=
your order. Our couriers will arrange a time suited with you to come and
inspect and collect the parcel. We will arrange for a prompt replacement or
refund, whichever is your preference.
If you suspect a fault with your product please call us on 01332 769578, you
will be advised the best method for dealing with your problem.=
All products on this website are guaranteed against manufacturing defects f=
30 days from the date of purchase, this does not apply to faults caused by
accident, neglect or misuse.
Manufacturers Defect Found:
* If the item(s) are discontinued we will offer a replacement of equal or
* The item(s) will be repaired, replaced or the value of returned
item(s) refunded at your discretion.
We strive to resolve any and all disputes in a timely manner. If you escala=
any PayPal or Credit Card charges to dispute/chargeback with PayPal and our
charges are determined to be valid by PayPal, we reserve the right to charg=
£20 administrative fee per transaction.
For most products bought on our site you have a legal right to change your =
and cancel the order within 14 days and receive a refund. If you notify us
after products have been dispatched to you or you have received them, you m=
return them to us. You will be responsible for bearing the cost of returning
the goods. We will process your refund within 14 days from the day on which=
receive the goods back and will refund you the price you paid for the produ=
including delivery costs, by the method you used for payment. If you wish to
return any item or cancel your order before the 14 day period, please email=
Privacy & cookies policy
Welcome to the Joe Hughes International Ltd
Joe Hughes International Ltd respects your
privacy and is committed to protecting your personal data. This Privacy Pol=
will tell you how we look after your personal data when you visit our websi=
and sign up to our newsletter and inform you of your privacy rights and how=
law protects you.
1. IMPORTANT INFORMATION AND WHO WE ARE PU=
on how Joe Hughes International collects and processes your personal data
through your use of this website, including any data you may provide through
the website when you sign up to receive our newsletter or purchase a produc=
This website is not intended for children =
do not knowingly collect data relating to children.
It is important that you read this Privacy
Policy together with any other privacy notice on our website from time to t=
so that you are fully aware of how and why we are using your data.
We will only use information given at the =
of ordering or when making an enquiry by whatever means is collected lawful=
and in accordance with the Data Protection Act 1998.
We do not pass your personal information o=
third parties. All transactions that you initiate with Joe Hughes Internati=
on this website are confidential. Your name will not be added to any third
party mailing lists.
Joe Hughes International Ltd is the contro=
and is responsible for your personal data (collectively referred to as,
“we”, “us” or “our” in this Privacy
If you have any questions about this Priva=
Policy, including any requests to exercise your legal rights, or to opt out=
us holding any personal information please contact us directly (01332 76957=
Our full details are:
Full name of legal entity: Joe Hughes
International Ltd, a limited company registered in England & Wales Comp=
VAT No. GB 171 8014 25
Registered Office & postal address: Un=
Victory Park, Victory Road, Derby DE24 8ZF.
You have the right to make a complaint at any time to the Information
Commissioner’s Office (ICO), the UK supervisory authority for data
protection issues (https://ico.org.uk). In the UK, please read:
https://ico.org.uk/for-the-public/raising-concerns/ for details of how to do
this. We would, however, appreciate the chance to deal with your concerns
before you approach the ICO so please contact us in the first instance.
CHANGES TO THIS POLICY
updated version on this page.
Regularly reviewing this page ensures that you are always aware of what
information we collect, how we use it and under what circumstances, if any,=
before using this site, even if you have visited it in the past. This ensur=
affect information we already hold about you. This statement was last updat=
2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an
individual from which that person can be identified. It does not include da=
where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data ab=
you which we have grouped together follows:
• Identity Data includes first name and last name.
• Contact Data means the data we use to contact you including your
billing address, delivery address, email address and telephone number.
• Financial Data means the data we use to process your payments for y=
orders including your payment card details. We do not store or process your
card details ourselves, they are processed and stored via PayPal.
• Transaction Data means details about transactions you have made on =
website including the payments to and from you along with other details of
products and services you have purchased from us.
• Technical Data means details about the device(s) you use to access =
website including your internet protocol (IP) address, browser type and
version, location, browser plug-in types and versions, operating system and
platform and other technology on the devices you use to access this website=
• Profile Data includes your username (email address) and password, y=
login data, purchases or orders made by you, your interests, preferences,
feedback and survey responses.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a cont=
we have with you and you fail to provide that data when requested, we may n=
be able to perform the contract we have or are trying to enter into with you
(for example, where you do not provide suitable delivery instructions to
provide you with goods or services). In this case, we may have to cancel a
product or service you have with us but we will notify you if this is the c=
at the time.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including throu=
• Direct interactions. You may give us your Identity Data, Contact Da=
Transaction Data, Profile Data and Financial Data by using our website, fil=
in forms or by corresponding with us by post, phone, email or otherwise. Th=
includes personal data you provide when you
• purchase a product or service (including gift cards) through our
• create an account on our website;
• request to join our newsletter and mailing list
4. THIRD PARTY SOURCES OF DATA/DATA SHARING:
We do not pass your personal information on to third parties. All transacti=
that you initiate with Joe Hughes Internat=
this website are confidential. Your name will not be added to any third par=
5. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonl=
we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or
have entered into with you.
• Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your
personal data. You have the right to withdraw consent to us holding your
personal data on file at any time by contacting us directly (01332 76978)
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we =
use your personal data, and which of the legal bases we rely on to do so.&n=
Purpose/ Activity Type of Data Lawful basis for processing including basis =
To register you as a new customer
(c) Profile Performance of a contract with you.
To process and deliver your order, including:
managing payments, fees and charges; and managing your queries.<=
(d) Transaction Performance of a contract with you.
To collect and recover money owed to us in respect of your order=
(d) Transaction Necessary for our legitimate interests (to recover debts du=
To process your purchase of a gift voucher from us
(d) Transaction Performance of a contract with you.
To notify you in relation to our legal obligations and documents, including
(c) Profile Necessary for our legitimate interests of ensuring our customers
are updated on these changes.
To sign up to our Newsletter and/or Mailing list
(c) Profile Necessary for our legitimate interests.
Cookies are tiny text files stored on your computer when you visit certain =
pages. These pieces of information are used to improve the services we prov=
remember you when you return to our site. To purchase products on our websi=
you will need cookies enabled. If you don't wish to enable cookies, you can
still browse the site and use it for research purposes.
You can set your browser to refuse all or some browser cookies, or to alert=
note that some parts of this website may become inaccessible or not function
We do have relationships with carefully-selected suppliers who may also set
cookies during your visit.
Google Analytics. [Cookie names: _utma _utmb _utmc _utmz
]. These cookies are used to collect information about how visitors use our
site. We use the information to compile reports and to help us improve the
site. The cookies collect information in an anonymous form, including the
number of visitors to the site, where visitors have come to the site from a=
Google Maps. [Cookie name: NNID PREF]
You can manage these small files and learn more about them from the article,
Internet Browser cookies- what they are and how to manage them.
Learn how to remove cookies set on your device.
Sharing with social networks
If you use the buttons that allow you to share products and content with yo=
friends via social networks like Twitter and Facebook, these companies may =
a cookie on your computer memory. Find out more about these here:
6. DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil t=
purposes we collected it for, including for the purposes of satisfying any
legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider
the amount, nature, and sensitivity of the personal data, the potential ris=
harm from unauthorised use or disclosure of your personal data, the purposes
for which we process your personal data and whether we can achieve those
purposes through other means, and the applicable legal requirements. For ex=
details of your orders will be kept for as long as we need to retain that d=
to comply with our legal and regulatory requirements. This is generally 7 y=
unless the law prescribes a longer period.
You can ask us to delete your data at any time by contacting us through our
Contact Us Page.
7. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under UK data protection laws =
relation to your personal data.
You have the right to:
Request access to your personal data (commonly known as a “data subje=
access request”). This enables you to receive a copy of the personal =
we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables
you to have any incomplete or inaccurate data we hold about you corrected,
though we may need to verify the accuracy of the new data you provide to us=
Request erasure of your personal data. This enables you to ask us to delete=
remove personal data where there is no good reason for us continuing to pro=
it for example where you consider that we do not need it any longer for the
purposes for which we originally collected it as explained to you in this
had relied on that consent according to this Policy, where you consider tha=
cannot show a ‘legitimate interest’ in continuing to process it=
we have relied on that legitimate interest to process it as explained to yo=
this Policy . You also have the right to ask us to delete or remove your
personal data where you have successfully exercised your right to object to
processing (see below), where we may have processed your information unlawf=
or where we are required to erase your personal data to comply with local l=
Note, however, that we may not always be able to comply with your request of
erasure for specific legal reasons which will be notified to you, if
applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legiti=
interest and there is something about your particular situation which makes=
want to object to processing on this ground as you feel it impacts on your
fundamental rights and freedoms.
Request restriction of processing of your personal data. This enables you to
ask us to suspend the processing of your personal data in the following
scenarios: (a) if you want us to establish the data’s accuracy; (b) w=
our use of the data is unlawful but you do not want us to erase it; (c) whe=
you need us to hold the data even if we no longer require it as you need it=
establish, exercise or defend legal claims; or (d) you have objected to our=
of your data but we need to verify whether we have overriding legitimate gr=
to use it.
Withdraw consent at any time where we are relying on consent to process your
personal data. However, this will not affect the lawfulness of any processi=
carried out before you withdraw your consent.
If you wish to exercise any of these rights, please contact us via our Cont=
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise=
of the other rights). However, we may charge a reasonable fee if your reque=
is clearly unfounded, repetitive or excessive. Alternatively, we may refuse=
comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your
identity and ensure your right to access your personal data (or to exercise=
of your other rights). This is a security measure to ensure that personal d=
is not disclosed to any person who has no right to receive it. We may also
contact you to ask you for further information in relation to your request =
speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally=
may take us longer than a month if your request is particularly complex or =
have made a number of requests. In this case, we will notify you and keep y=
Legitimate Interest means the interest of our business in conducting and
managing our business to enable us to give you the best service/product and=
best and most secure experience. We make sure we consider and balance any
potential impact on you (both positive and negative) and your rights before=
process your personal data for our legitimate interests. We do not use your
personal data for activities where our interests are overridden by the impa=
on you (unless we have your consent or are otherwise required or permitted =
Performance of Contract means processing your data where it is necessary for
the performance of a contract to which you are a party or to take steps at =
request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal
data where it is necessary for compliance with a legal or regulatory obliga=
that we are subject to.
Analytics tools - we use analytics tools to track the way that users intera=
with our website.
Delivery providers - in order to package and mail your orders to you, it is
necessary to share your information with delivery providers.
We're giving you this information as part of our initiative to comply with
recent legislation, and to make sure we're honest and clear about your priv=
when using our website.
Last amended 2 January 2019