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PRODUCT DESCRIPTIONS AND PRICES


Every effort is made to ensure that prices shown are accurate at the time you place your order. If an error is found, Joe Hughes International Ltd will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling.


All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered are not in stock, Joe Hughes International Ltd will inform you as soon as possible, giving you the option to have them placed on back-order for dispatch when returned to stock. If you decline this option, a reduction in payment equal to the value of the out of stock items will be made.


OUT OF STOCK ITEMS


Sometimes, items are, for a variety of reasons, temporarily out of stock. If a product you have ordered is out of stock, we tell you about the problem, dispatch the rest of your order as normal, and place the out of stock item on back order. We try to estimate when new stocks will arrive and always give you the option of cancelling either the whole order or simply the out of stock item, if you would prefer not to wait. If you do opt to await new stock arriving, we would debit your card for the whole of the original order, plus postage and packing charges, on dispatch of the part order. The out of stock item will be forwarded to you immediately it becomes available, without further shipping charges.


TAX CHARGES


All prices on this website are subject to VAT, this is currently charged at 20%. Goods exported to non-EC countries will not be charged VAT. If you are an EC customer with a VAT number, please contact us in the first instance so that we can recalculate your sale and refund the cost of the VAT, a VAT invoice will be provided with your goods.


UNSUITABLE GOODS


You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you have to exercise that right, by law is 14 days, however Joe Hughes International Ltd do allow 28 days beginning after your goods are received. The unused goods, as sold including any offer/free item(s) received in conjunction with the returned item(s) must be returned, at the customerís expense, in the original packaging within the 28 days of notice to cancel. We reserve the right to have the goods inspected by a technician prior to replacement or refund. The above compliments your statutory rights, which remain unaffected.


DAMAGED GOODS


In the unlikely event your order is damaged in transit please contact us immediately on 01332 769578. Please retain the original package for returning your order. Our couriers will arrange a time suited with you to come and inspect and collect the parcel. We will arrange for a prompt replacement or refund, whichever is your preference.


FAULTY GOODS


If you suspect a fault with your product please call us on 01332 769578, you will be advised the best method for dealing with your problem.


All products on this website are guaranteed against manufacturing defects for 30 days from the date of purchase, this does not apply to faults caused by accident, neglect or misuse.


Manufacturers Defect Found:


* If the item(s) are discontinued we will offer a replacement of equal or better specification.

* The item(s) will be repaired, replaced or the value of returned item(s) refunded at your discretion.


DISPUTES


We strive to resolve any and all disputes in a timely manner. If you escalate any PayPal or Credit Card charges to dispute/chargeback with PayPal and our charges are determined to be valid by PayPal, we reserve the right to charge a £20 administrative fee per transaction.


DAY RETURN POLICY


For most products bought on our site you have a legal right to change your mind and cancel the order within 14 days and receive a refund. If you notify us after products have been dispatched to you or you have received them, you must return them to us. You will be responsible for bearing the cost of returning the goods. We will process your refund within 14 days from the day on which we receive the goods back and will refund you the price you paid for the products including delivery costs, by the method you used for payment. If you wish to return any item or cancel your order before the 14 day period, please email us at info@joehughesinternational.com.




Privacy & cookies policy
Welcome to the Joe Hughes International Ltd Privacy Policy.
Joe Hughes International Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy will tell you how we look after your personal data when you visit our website and sign up to our newsletter and inform you of your privacy rights and how the law protects you.
1. IMPORTANT INFORMATION AND WHO WE ARE
PURPOSE OF THIS PRIVACY POLICY
This Privacy Policy aims to give you information on how Nathans collects and processes your personal data through your use of this website, including any data you may provide through the website when you sign up to receive our newsletter or purchase a product.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Privacy Policy together with any other privacy notice on our website from time to time so that you are fully aware of how and why we are using your data.
We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.
We do not pass your personal information on to third parties. All transactions that you initiate with Nathans on this website are confidential. Your name will not be added to any third party mailing lists.
CONTROLLER
Joe Hughes International Ltd is the controller and is responsible for your personal data (collectively referred to as, “we”, “us” or “our” in this Privacy Policy).
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, or to opt out of us holding any personal information please contact us directly (01332 769578)
CONTACT DETAILS
Our full details are:
Full name of legal entity: Joe Hughes International Ltd, a limited company registered in England & Wales Company No. 08534849.
VAT No. GB 171 8014 25
Registered Office & postal address: Unit 4, Victory Park, Victory Road, Derby DE24 8ZF.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). In the UK, please read: https://ico.org.uk/for-the-public/raising-concerns/ for details of how to do this. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
CHANGES TO THIS POLICY
This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page.
Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on 22/05/2018.
2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Identity Data includes first name and last name.
• Contact Data means the data we use to contact you including your billing address, delivery address, email address and telephone number.
• Financial Data means the data we use to process your payments for your orders including your payment card details. We do not store or process your card details ourselves, they are processed and stored via PayPal.
• Transaction Data means details about transactions you have made on our website including the payments to and from you along with other details of products and services you have purchased from us.
• Technical Data means details about the device(s) you use to access our website including your internet protocol (IP) address, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username (email address) and password, your login data, purchases or orders made by you, your interests, preferences, feedback and survey responses.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, where you do not provide suitable delivery instructions to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity Data, Contact Data, Transaction Data, Profile Data and Financial Data by using our website, filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
• purchase a product or service (including gift cards) through our website;
• create an account on our website;
• request to join our newsletter and mailing list
4. THIRD PARTY SOURCES OF DATA/DATA SHARING:
We do not pass your personal information on to third parties. All transactions that you initiate with Nathans on this website are confidential. Your name will not be added to any third party mailing lists.
5. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent to us holding your personal data on file at any time by contacting us directly (01332 76978)
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so.
Purpose/ Activity Type of Data Lawful basis for processing including basis of legitimate interest.
To register you as a new customer (a) Identity
(b) Contact
(c) Profile Performance of a contract with you.
To process and deliver your order, including:
managing payments, fees and charges; and managing your queries. (a) Identity
(b) Contact
(c) Financial
(d) Transaction Performance of a contract with you.
To collect and recover money owed to us in respect of your order (a) Identity
(b) Contact
(c) Financial
(d) Transaction Necessary for our legitimate interests (to recover debts due to us).
To process your purchase of a gift voucher from us (a) Identity
(b) Contact
(c) Financial
(d) Transaction Performance of a contract with you.
To notify you in relation to our legal obligations and documents, including changes to our terms or Privacy Policy (a) Identity
(b) Contact
(c) Profile Necessary for our legitimate interests of ensuring our customers are updated on these changes.
To sign up to our Newsletter and/or Mailing list (a) Identity
(b) Contact
(c) Profile Necessary for our legitimate interests.

COOKIES
Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We do have relationships with carefully-selected suppliers who may also set cookies during your visit.
Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy below.
Google Maps. [Cookie name: NNID PREF]
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn how to remove cookies set on your device.
Sharing with social networks
If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
https://www.facebook.com/about/privacy/
http://twitter.com/privacy
http://www.google.com/intl/en-GB/policies/privacy/
6. DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.
You can ask us to delete your data at any time by contacting us through our Contact Us Page.
7. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under UK data protection laws in relation to your personal data.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it for example where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy . You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of these rights, please contact us via our Contact Us Page.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
8. GLOSSARY
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Analytics tools - we use analytics tools to track the way that users interact with our website.
Delivery providers - in order to package and mail your orders to you, it is necessary to share your information with delivery providers.


We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.
Last amended 22 May 2018

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Deep Blue Systems Ltd | Update Sweep: 11/19/2018 7:00:18 AM | Changed: 10/5/2018 5:00:17 PM